At the heart of every business is a set of processes. Depending on the size and nature of the organization, these processes may be very simple, very complex or somewhere in between. Learning to manage these practices effectively is one of the keys to business success. This guide helps to explain what business process management is and how to implement it in your organization.
In the simplest sense, business process management is how an organization views, creates, organizes and controls its operations. In most cases, the term BPM is used to describe when the above is done in a methodical and often data-driven manner. It involves trying to look at processes objectively and make decisions about them that can enhance the business’s efficiency and effectiveness.
A process is a repeated set of steps that can be used to achieve any type of business objective. The repeatability is the key defining characteristic of a process that differentiates it from a task or project. Furthermore, unlike task or project management, the goal of business process management isn’t the work itself. Instead, it is improving how that work is achieved.
BPM can involve a massive range of different optimizations. In fact, the answers for one organization may look very different from those for another. Managing processes can involve adding or removing steps, introducing new tools and technologies, and eliminating or creating processes.
As mentioned, processes are at the very heart of business operations. So, good management of these processes can help to significantly improve the efficiency and bottom-line results of a company. These are some of the advantages of effective BPM:
In short, business process management is important because it helps the organization run more smoothly. In many cases, a diligent BPM project can also help to make managing processes easier in the future. Once they have been standardized and rationalized, processes are easier to understand and improve iteratively with less effort needed.
There are many ways to categorize the types of business process management. One method is to break it down by the focus of improvement.
Document-focused BPM is centered on processes carried out through electronic paperwork. In many modern businesses, a large amount of office productivity is achieved by creating, sharing and editing files. This type of BPM helps enhance the ways that people collaborate on documents of various types.
Human-focused BPM deals with processes that are executed by people with minimal aid from tools or automation. If related tasks involve a lot of approval and oversight from human eyes, this type of BPM is the most relevant.
Integration-focused BPM deals with how tools are integrated into processes. This is most relevant for types of work that need tools and technology.
Naturally, business process management usually involves a mixture of all three types. However, it is helpful to categorize improvements and perspectives to better understand how processes work.
Business process management looks different for every organization. Nonetheless, there are a few BPM steps you can expect to see in any rigorous and methodical effort.
In most cases, BPM should be implemented as a continual process of its own. Steady improvement can help to ensure that processes are always running optimally.
Documents play a huge role in many modern businesses. Improving your document processes could be the key to achieving your strategic business goals. Fluix is a document workflow solution that can help your team operate more smoothly. Learn more about Fluix today and request a free trial to see if it is right for your organization.